Introduction

The account management system was a project of GSOC 2013. The idea was to create a basic account management and back office administration web application that allowed users to create tickets ingame/outgame and moderate those.
The main goal was to deliver a reusable library of functions that could be integrated with any CMS and to provide a demo website that could be used.

We used the Ryzom Core Drupal Module written by Botanic and Tobi as starting point and we even expanded it by including the libraries functionality.

What does the AMS consist of?

A reusable 'ams_lib' which holds classes and functions.
A WWW demo website that uses the 'ams_lib' (You can get this up and running in a few minutes and it's probably all you need)
An extended drupal_module that uses the 'ams_libs' functions.
A HTML website made by doxygen that documents everything.

Status

AMS_LIBWWW-VERSIONDOCUMENTATIONDRUPAL_MODULE

Functionality

Users:
- Create a ticket and reply on it
- View the tickets created by the user
- Change user settings (even when the shard is offline)
- Receive email updates when a new reply is added on a ticket of them
- A reply on those emails will add the reply to the related ticket.
Admins(moderators):
- Manage user accounts
- Make users moderator or admin
- browse user's tickets
- Create a new ticket for a specific user as admin
- Create a new support group (and link an email to it)
- Add mods to support groups
- Assign ticket to you
- Forward ticket to a support group
- Add hidden messages to a ticket only viewable by other mods
- Browse ticket queues or create one dynamically
- Sync changes after the game server is back up after being down for a while
- Browse the log of a ticket
- Browse additional info sent along when a ticket is created ingame
- All the above can be done while ingame too
General
- Separation of ingame & outgame layout (using smarty templates) which makes changing the layout an easy job!
- Supports Remote Database (website, ticketing and shard can run on remote databases)
- Stores changes if shard database is offline then updates shard database when it is online
- Supports multiple languages
- Supports he creation of multiple ingame layout schema's
- Supports in-game "create account" by using /register url

Additional pages

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