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- Users:
- Create a ticket and reply on it
- View the tickets created by the user
- Change user settings (even when the shard is offline)
- Receive email updates when a new reply is added on a ticket of them
- A reply on those emails will add the reply to the related ticket.
- Admins(moderators):
- Manage user accounts
- Make users moderator or admin
- browse user's tickets
- Create a new ticket for a specific user as admin
- Create a new support group (and link an email to it)
- Add mods to support groups
- Assign ticket to you
- Forward ticket to a support group
- Add hidden messages to a ticket only viewable by other mods
- Browse ticket queues or create one dynamically
- Sync changes after the game server is back up after being down for a while
- Browse the log of a ticket
- Browse additional info sent along when a ticket is created ingame
- All the above can be done while ingame too
- General
- Separation of ingame & outgame layout (using smarty templates) which makes changing the layout an easy job!
- Supports Remote Database (website, ticketing and shard can run on remote databases)
- Stores changes if shard database is offline then updates shard database when it is online
- Supports multiple languages
- Supports he creation of multiple ingame layout schema's
- Supports in-game "create account" by using /register url
Additional pages
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